koinidPrivacy Policy

This page describes what we collect when you use koinid and how we keep that data protected. We take your privacy seriously — every piece of information you share with us, from your account credentials to your payment details, is handled with care and encrypted for security.

Our privacy practices comply with applicable data-protection laws in the jurisdictions where we operate. We collect personal information only for legitimate purposes: account verification, fraud prevention, regulatory compliance, and service improvement. We never sell your data to third parties, and we limit access to your information to our own staff and trusted service providers.

This policy explains what data we collect, how we use it, who has access to it, and what rights you have. If you have questions after reading this page, contact our support team using the channels listed at the end.

What We Collect and Why

Account Information

When you create an account on koinid, we collect your name, email address, date of birth, phone number, and password. We use this information to verify your identity, communicate with you about your account, and comply with local gaming regulations. Your date of birth helps us confirm that you meet the eligibility requirements for your jurisdiction.

We also collect your username and any profile details you choose to add — such as a preferred language or communication preferences. This information helps us personalize your experience on koinid and ensure you receive support in your preferred language.

Identity and Verification Documents

To comply with KYC (Know Your Customer) regulations, we collect copies of your identity documents — such as a national ID, passport, or driver's license — and proof of address (utility bill, bank statement, or government letter). We use these documents to verify that you are who you claim to be and that you meet the legal requirements to use koinid.

We store these documents securely on encrypted servers. We retain them for the period required by local law — typically several years after your account closes. We do not share these documents with third parties except where required by law or to comply with regulatory requests.

Payment Information

When you deposit funds into your koinid account, we collect information about your chosen payment method — whether that's DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or a bank transfer via mobile banking, local payment, online payment, or e-wallet. We record the amount, date, and time of each transaction, along with a reference number from your payment provider.

We do not store your full card number, bank account number, or e-wallet credentials on our servers. Payment processing is handled by secure third-party gateways that comply with PCI DSS (Payment Card Industry Data Security Standard). We only receive confirmation that a transaction succeeded or failed.

Activity and Betting Data

We collect information about your activity on koinid — which games you play, which sportsbook markets you bet on (Liga 1, Champions League, Piala AFF, Mobile Legends, etc.), your bet amounts, and your wins or losses. We use this data to detect fraud, prevent problem gambling patterns, and improve our platform.

We also collect technical data: your IP address, browser type, device type, and the pages you visit on koinid. This helps us understand how users interact with our platform and identify technical issues. We use this data to optimize performance and security.

Communication Data

When you contact our support team via email, live chat, or phone, we keep records of your conversations. We use these records to resolve your issue, improve our support quality, and train our team. We retain support conversations for a reasonable period — typically one to two years — then delete them unless we need to keep them for legal or compliance reasons.

We collect only the data we need to operate koinid securely and comply with law. We do not sell your information, and we limit access to your data to our own staff and trusted partners.

How We Protect and Share Your Data

Data Security on koinid

We encrypt all data in transit using TLS (Transport Layer Security) and at rest using AES-256 encryption. Our servers are located in secure data centres with physical access controls, surveillance, and redundant power systems. We conduct regular security audits and penetration testing to identify and fix vulnerabilities.

We limit access to your personal data to koinid employees and contractors who need it to perform their jobs — such as our support team, compliance officers, and technical staff. All staff sign confidentiality agreements and receive training on data protection.

Third-Party Service Providers

We work with trusted third parties to operate koinid. These include payment processors (who handle deposits and withdrawals), cloud hosting providers (who store our data), and analytics services (who help us understand user behaviour). We share only the minimum data necessary with each provider, and we require them to protect your data with the same care we do.

We do not share your data with marketing companies, data brokers, or advertisers. We do not sell your information. The only exception is when we are required by law — for example, if a court orders us to disclose information, or if a gaming regulator requests data as part of an investigation.

Cookies and Tracking

We use cookies to remember your login session, store your preferences, and track how you use koinid. These cookies help us provide a seamless experience — for example, keeping you logged in as you navigate between the sportsbook, casino, and slots sections. We also use cookies to detect fraud and prevent unauthorized access.

You can control cookies through your browser settings. If you disable cookies, some features of koinid may not work properly. We do not use cookies to track you across other websites — our cookies are used only on koinid.

Your Rights Regarding Your Data

You have the right to access, correct, or delete your personal data. To exercise these rights, contact our support team with your request. We will respond within the timeframe required by applicable law — typically 30 days.

• Right to access: You can request a copy of all personal data we hold about you.
• Right to correct: If your information is inaccurate, you can ask us to update it.
• Right to delete: You can request that we delete your account and associated data, subject to legal retention obligations.
• Right to object: You can object to certain uses of your data, such as marketing communications.

Data Retention

We retain your personal data for as long as your account is active, plus a period after closure to comply with legal and regulatory requirements. For example, we may keep your identity documents and transaction records for several years after you close your account, as required by gaming and anti-money-laundering regulations.

If you request account deletion, we will delete your data within 30 days, except where we are required by law to retain it. We will notify you if we cannot delete certain information due to legal obligations.

International Data Transfers

Our servers may be located outside your jurisdiction. When we transfer your data internationally, we use standard contractual clauses and other safeguards approved by data-protection authorities to ensure your data remains protected. By using koinid, you consent to your data being transferred and processed outside your country of residence, where necessary to operate our platform.

Contact Us About Privacy

If you have questions about our privacy practices, want to exercise your data rights, or believe we have mishandled your information, contact our privacy team. Visit our FAQ page for support contact options, or email us directly. We aim to respond to privacy inquiries within five business days.

If you are not satisfied with our response, you have the right to lodge a complaint with your local data-protection authority. We cooperate fully with regulatory investigations and are committed to resolving privacy concerns fairly.

Policy Updates

We may update this privacy policy from time to time to reflect changes in our practices or applicable law. We will notify you of material changes by email or by posting a notice on koinid. Your continued use of koinid after such changes constitutes your acceptance of the updated policy.

This policy was last updated in 2024. We review it regularly to ensure it remains accurate and compliant with current regulations in all jurisdictions where we operate — including Jakarta, Surabaya, Bandung, Medan, and other supported regions.